Lost Connection
Aristotle
Sonya Hernandez
Last Update 18 days ago
If you are unable to view a student's screen in your dashboard due to a connection issue, follow the provided steps for a resolution.
1. If the student's title is presenting a Lost Connection error message, it typically means the student's device is having problems connecting to Wi-Fi, or there is an issue with the network.
2. Check to see if the affected student (s) can join the class manually from their device. On Chromebooks, have the student open the AristotleK12 extension icon. This will be in the right corner of their browser.
3. After clicking on the AristotleK12 extension icon, they will be greeted with this pop-up. Next, the students will need to enter the class ID.
4. The class ID can be found on the class tile or in the class settings in the upper-left corner. The class ID will always begin with the @symbol.
Next Steps
If the Students cannot join manually, please have your IT staff open a ticket with our support team, and we will begin to resolve the issue immediately.