Troubleshooting Student MFA

If a student forgets their login pictures, you have a couple of options to support them in class.

 1. If you have time to support them and help them remember their login pictures, you can view their pictures in your teacher portal. 

Navigate to Student Roster from your Teacher Page> Click the student's name > Click Show MFA Pictures to review the pictures to help your student get logged in on their own device. 

2. Resetting Picture, Badge, and PIN MFA

Another option you have to support students who can't log in with their MFA for some reason is to do a reset MFA methods. If you reset a student's MFA, they will need to go through the enrollment process all over again to log in. This will give them the option to select new login pictures, download and print a new Badge, or create a new PIN depending on the MFA policy they are in. Reset may be a good option when a student has shared their login pictures with a friend or if you don't have time to individually support them. 

Navigate to Student Roster from your Teacher Page, select the student, and Click Reset MFA. 

Click reset 

Your student will be prompted to reset their MFA pictures on their device. 

3. Using Backup Login Codes

If your student cannot remember or lost their second authentication factor you will have the option to provide them with a short-term backup login code. 

On the student's login screen, they'll need to select Can not login?

The student will then see the screen on which to enter their backup codes on their device

To generate a backup code to provide your student:

1. From your Clever Portal, click the 'My Students' drop-down on the left side and select 'Student Roster'

2.Select the class the student is in from the Filter by class drop-down

3. Locate the student record from the list and click Get backup login code on the right-hand side 

4. A seven-digit backup code will be provided. Write this code down and pass it along securely to your student. The code will expire in 15 minutes.